Start a conversation

PDF generation displays message: 'Not Found'

Follow the steps below to fix the  error "Not Found" when generating the PDF.

First step:
Navigate to the folder tmp in your publication folder.

Ex:  /pasta_publicacao/_lib/tmp

Open the file .log, which was generated with the name of your PDF

Save your content.


Second step:
Here you will run the commands according to your operational system.


Open your terminal and type:

Linux x86
cd /publication_folder/_lib/prod/third/wkhtmltopdf/linux-i386

Linux x64
cd /publication_folder/_lib/prod/third/wkhtmltopdf/linux-amd64
Choose according to your version of Linux


Open your terminal and type:
cd /publication_folder/_lib/prod/third/wkhtmltopdf/win

In the Windows, the redistributable packages for c++ 2013 and 2015 may be not installed in the server.

After the installation of the packages above the generation should work.


Open your terminal and type:
cd /publication_folder/_lib/prod/third/wkhtmltopdf/osx

Third step:

Now, that you are in the folder from the second step

Ex: /publication_folder/_lib/prod/third/wkhtmltopdf/OS_folder

Run the command that was saved in the first step.


Fourth step:

An error will be displayed, it say that there is a missing  library in your operational system. Perform the installation of the library and try to perform the generation of the PDF again.

Choose files or drag and drop files
Was this article helpful?
  1. Ronyan Alves

  2. Posted
  3. Updated